Shipping
We use USPS for all deliveries. Our shipping department operates Monday-Friday 9:30am -4:00 pm EST. We are closed on holidays.
In most cases, your order will ship the same business day you place it, if you get the order in by 1:30 EST.
| For All Purchases | Shipping is Free by USPS-First Class |
| USPS 2 Business Days (Priority Mail) | = $18.50 |
| USPS Express Mail Delivery. | = $31.50 |
| Shipping to HI, AK, and Canada go Worldwide Standard | = $29.00 |
| International Shipping | = $32.00 |
**We currently do not take any returns of products that have been opened or used. **
Policies
- All GLOBAL (Worldwide Standard and International) orders
MUST ship to the card holder's address.
- All GLOBAL (Worldwide Standard and International)
Orders: Please be aware that some countries now impose Custom Charges
upon delivery. The customer is responsible for Custom Charges.
If the package is refused upon delivery, Skin Clinic will not issue a refund. The package will be treated as abandoned. Please research your country's guidelines for international shipping laws and the relevant tariffs and custom charges.
- $100+ free shipping orders are only available in the continental
United States.
- Please double-check that your ship-to address is correct.
Any unauthorized ship-to address changes made directly with USPS will
have a $10 fee
- If you made a mistake with your ship-to address, contact us
immediately and we will try to correct before
shipping. If your order has already shipped, you will be charged a
$5 fee ($10+ for express packages!!) for the address change. This is
the fee
that USPS charges us. *Even an incorrect zip code will incur a $5
fee from USPS.*
Questions
I paid for expedited shipping. Why have I not received my order yet?
USPS calls their service 2 or 3 day delivery. You begin calculating the 3 days after you placed the order date. In most instances, we get your order out the same day you place it. Two to three day shipping begins the next day. Backordered items or unforeseen circumstances may result in a delayed shipment. Once your package is shipped, count business days only. For example, you paid for 3 day shipping and placed your order on a Thursday after 2:00pm. Due to your order being placed after the cut-off time for same day shipping, it will not leave us until Friday. You would then receive your package the following Tuesday or Wednesday.
My order arrived incorrect or damaged. What do I do?
We are sorry to hear there was an error! Please send us an email at sales@mineralsecrets.com and please tell us when you received the package. What item(s) are wrong? Do the wrong items match up with what the invoice shows? Did you receive anything in your package in place of the item that is missing or wrong? If an item is damaged, please let us know which one(s) and how. With this information, we can process the return or exchange immediately. We thank you for the time you take to answer us. It is the only way that we can properly correct a problem. We look forward to hearing from you as we are eager to correct any errors made on our behalf.
I tried a product and do not like it. How to I return?
Please see our policy for returns under "Ordering".
