When You Receive an Order
When you receive an order from us, please inspect the product immediately. If you have any problems, please email us the same day to report any damage, error or concern. Sales@mineralsecrets.com
If you receive a damaged order, please email us immediately at email@example.com A USPS claim will need to be filed. Please do not throw away the box, packaging materials or products. Once you email us with your damaged shipment, we will assist you filing the claim and more importantly, make sure your new makeup goes out immediately!
We can accept returns ONLY if the package and product are unopened, unused, not damaged AND if you return the product within seven (7) days from the date you received it. Please email us immediately when you decide to return a product @ firstname.lastname@example.org or call 772-337-0506. You will need to provide us with your original order number and we will issue directions on how to return the product. Please use caution when packaging products to be returned. If they are damaged enroute, we cannot accept your return.
Please note that you will be charged for the original cost of shipping the product to you and also the total cost of returning the product to us. Once the product has been returned and thoroughly inspected by us for damage of any kind, you will be issued a coupon credit to be used on a future purchase.
If we receive a return that was not authorized, or if the product is used or opened, we cannot accept the return. We are happy to accept your returns if you follow our policy to do so.